Course Title: B. Voc. in Customer Relationship Management
Semester: Second
	
		
			| S. No.   | Paper Title   | Paper Category   | Credits | Total Credits   | EoSE Duration | 
		
			| Theory | Practical | Self/ project/ Industry | T | P | S | 
		
			| 1 | Professional Conduct and OHS |   | 2 | 2 |  | 4 |   |   |   | 
		
			| 2 | Consumer Behaviour |   | 2 | 2 |  | 4 |   |   |   | 
		
			| 3 | CRM- Case Studies |   | 2 | 2 |  | 4 |   |   |   | 
		
			| 4 | E- Business |   | 2 | 2 |  | 4 |   |   |   | 
		
			| 5 | Training/ Internship/ Seminar/ Mini-Project |   | 0 | 2 |  | 2 |   |   |   |